About the RFP (Basic Information)
1. What is the budget for this work?
- We have allocated up to $50,000 for this work.
2. Will you accept proposals from both teams and individual consultants?
- We are open to working with teams or individual consultants. For any team proposals, please supply a resume for at least the team lead.
3. What is the expected time frame for this work?
- While the timeline is dependent on the proposal and course of work, funding is secured through August 2024.
About the Gaps Analysis and Equity Dashboard
1. What population is the gaps analysis focused on?
- The gaps analysis is focused on clients in the Los Angeles Flexible Housing Subsidy Pool (LA-FHSP) program. The population includes all active clients (housed and unhoused,) as well as any inactive clients who were served by the program since 2017, regardless of sub-program, subsidy type, or service-level.
- While this work is only focused LA-FHSP, BC hopes to apply our learnings to other programs state-wide in the future.
- For more information about the LA-FHSP program, please see the “About the Program” section.
2. From what perspective would you like to evaluate equity within the program?
- We are interested in evaluating equity in terms of both service delivery and client outcomes. We believe this will provide a holistic view of equity within the program.
3. Are there existing equity metrics used by BC to evaluate their programs or will all metrics be identified and developed through this project?
- At this time, we do not yet have equity metrics used to evaluate any aspect of our programs. A goal of this work is to define those metrics and build out the necessary systems to evaluate those metrics on an ongoing basis. We expect the consultant to support the identification and development of the metrics.
About the Program
1. How many staff work within or directly support the LA FHSP program?
- About 150 staff from various teams work within or directly support the LA FHSP program.
- The teams are focused on either client/tenancy support, housing acquisitions, or program operations.
2. How many clients are in the LA FHSP program?
- The number of active clients can change daily as new referrals are processed and as clients exit the program – that said, the number is currently 7,500+.
- The number of clients entered into the program since 2018 is approaching 10,000+.
3. Do all the clients in this program have the same subsidy and level of care?
- The LA-FHSP is comprised of 6 sub-programs that serve clients with local and federal subsidies. Within those sub-programs, clients are housed in one of three housing types – scattered sites, project sites, or board and care/assisted living facilities. The level of care varies on the client’s acuity level and housing type. Most of our referrals come through LA County’s Department of Health Services, Department of Mental Health and Office of Diversion and Reentry who service specific demographics within our client population. The gaps analysis and equity evaluation should look at all clients in the LA-FHSP.
About Brilliant Corners
1. Tell us about any other DEI or equity related work at Brilliant Corners?
- BC is in the midst of assessing DEI within the agency, but not yet at the programmatic level. As mentioned above, the work outlined in this RFP will be the first focus on equity in our programs.
- Other than the staff supporting this grant, there is no other workgroup focused on equity in our programs.
- Equity is a primary consideration in both our Org Values and current strategic planning process.
2. At what stage is BC in the strategic planning cycle? To what extent, if at all, is DEI part of your strategic plan?
- We are currently in the process of crafting our next strategic plan. We expect it to be complete by the end of this calendar year.
- DEI is a core focus in the strategic planning process and is expected to be included throughout the final product.
- The previous strategic plan was from 2018 to 2021.
About the Data and Data Systems
1. What system or systems are used for collecting and storing programmatic data?
- Our primary database for programmatic data is Salesforce. We expect this to be the main system that the selected consultant would use to perform the gaps analysis. Additional data, if needed, could come from annual client surveys, our financial information systems, or other systems as needed.
2. What type of programmatic data is available for the gaps analysis?
- We capture detailed data about client demographics, referrals/applications to the programs, housing/units/properties, client income, client subsidy/sub-program, and more.
3. What BI tools are used at Brilliant Corners?
- Most programs staff use reports and dashboards directly in Salesforce to manage their work. Some also export data from Salesforce and create custom reports in excel.
- Our team of data analysts may also use Power BI, Hex, or Snowflake to prep, clean, analyze, manipulate, and/or present data.
4. Is there any other data infrastructure a prospective consultant should be aware of?
- Yes! Our Data and Technology team is in the process of building out a data warehouse and accompanying tools to better integrate and manage data across the organization. Snowflake, DBT, FiveTran, and Workato are the primary software in this effort.